These Terms of Use (“Terms”) govern your access to and use of https://www.levelworks.co/ and the pages, content, functionality and materials made available through it (collectively, the “Website”).
By accessing or using the Website, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree with these Terms, you should not use the Website.
About Levelworks and These Terms
Levelworks provides professional services across areas including experience and product design, software engineering and application development, cloud and DevOps, data and artificial intelligence, application maintenance, and related digital and technology services.
The Website provides information about Levelworks, its capabilities, services, experience, work, case studies and other materials, and allows visitors to contact Levelworks regarding potential engagements or other enquiries.
The Website is primarily informational. Accessing or using it does not, by itself, create a client, consultant, adviser, agency, partnership, joint venture, fiduciary or other professional relationship between you and Levelworks.
Descriptions of services, capabilities, technologies, methodologies, case studies, project outcomes or other information on the Website do not constitute a binding offer, proposal, quotation, service commitment, service level agreement, warranty or guarantee of any particular result.
Any professional services provided by Levelworks will be governed by the applicable proposal, statement of work, master services agreement, engagement letter, purchase order, non-disclosure agreement or other written agreement agreed between Levelworks and the relevant client (“Client Agreement”).
If there is any conflict between these Terms and a Client Agreement concerning a client engagement, the Client Agreement will prevail to the extent of that conflict.
Permitted Use of the Website
Subject to these Terms, Levelworks grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Website for lawful personal or internal business purposes, including evaluating Levelworks and its services.
You may make reasonable copies or print extracts of publicly available Website content for your own internal reference, provided that you do not materially alter the content, remove proprietary notices or use it in a manner that suggests Levelworks endorses you, your organisation, your products or your services.
You are responsible for ensuring that your use of the Website complies with all laws and regulations applicable to you.
Prohibited Uses
You must not use the Website in a way that is unlawful, fraudulent, harmful or disruptive.
In particular, you must not:
- Attempt to gain unauthorised access to the Website, its infrastructure, systems or connected networks;
- Interfere with, damage, disable, overburden or disrupt the Website or another person's use of it;
- Introduce malware, malicious code, harmful scripts or other technology intended to damage or interfere with systems or data;
- Bypass security, access-control, rate-limiting or other technical measures;
- Impersonate another person or entity or misrepresent your identity or affiliation;
- Use the Website to transmit unlawful, infringing, fraudulent, defamatory, abusive or malicious material;
- Reproduce, republish, distribute, sell, license or commercially exploit substantial portions of the Website except as expressly permitted by these Terms or with Levelworks' prior written permission;
- Systematically scrape, harvest or extract Website content or data through automated means except where expressly authorised by Levelworks or permitted for ordinary search-engine indexing;
- Attempt to reverse engineer proprietary Website functionality, except to the extent such restriction is prohibited by applicable law;
- Remove or alter copyright, trademark or other proprietary notices; or
- Use substantial Website content to train, develop or materially improve a machine-learning or artificial-intelligence model without Levelworks' prior written permission, except to the extent such use cannot lawfully be restricted.
Levelworks may restrict or suspend access to the Website where it reasonably believes these Terms have been breached, the Website is being used unlawfully or maliciously, or access creates a material security or operational risk.
Intellectual Property
Unless otherwise stated, the Website and materials created by or for Levelworks and made available through it—including text, copy, visual design, graphics, illustrations, photographs, videos, layout, interfaces, branding, software and other original content—are owned by or licensed to Levelworks and may be protected by copyright, trademark and other intellectual-property laws.
“Levelworks”, its logos, branding and other identifiers associated with Levelworks may be proprietary to Levelworks. Nothing in these Terms grants you a right to use Levelworks' name, logos or branding except with prior written permission or as otherwise permitted by law.
All rights not expressly granted under these Terms are reserved.
The Website may also display client names, client logos, screenshots, product interfaces, testimonials, project materials, third-party trademarks, technology names or other materials belonging to clients, collaborators or other rights holders. Those materials remain the property of their respective owners and are not transferred to you through use of the Website.
Nothing in these Terms determines ownership of intellectual property created or used in a Levelworks client engagement. Ownership and licensing of project deliverables, designs, software, source code, documentation, pre-existing materials and other project-related intellectual property will be governed by the applicable Client Agreement.
The appearance of a third-party name, trademark, product or technology on the Website does not, by itself, imply sponsorship, endorsement, partnership or affiliation.
Enquiries and Information You Submit
The Website may allow you to provide information to Levelworks through contact forms, email links or other communication mechanisms, including your name, email address, telephone number, company details and message.
You remain responsible for the information and materials you submit and represent that you have the right to provide them to Levelworks.
Submitting an enquiry does not transfer ownership of your intellectual property to Levelworks.
You grant Levelworks rights necessary to receive, store, review, internally share and use your submission for purposes including responding to your enquiry, evaluating a potential business relationship, communicating with you, operating and securing the Website, and carrying out purposes described in the applicable Privacy Policy.
Unless Levelworks has expressly agreed otherwise in writing, Website contact forms and publicly listed contact channels should not be treated as secure channels for transmitting trade secrets, source code, credentials, highly sensitive personal information or other confidential materials.
Submitting information through the Website does not, by itself, create a contractual confidentiality obligation beyond obligations imposed by applicable law. This does not affect any separate confidentiality obligation Levelworks has agreed to in writing, including under a non-disclosure agreement or Client Agreement.
Case Studies, Testimonials and Website Content
The Website may contain case studies, descriptions of past projects, client experiences, testimonials, metrics, performance improvements, technical information, methodologies, articles or other examples of Levelworks' work.
These materials describe particular circumstances and may depend on factors such as the client's systems, requirements, implementation environment, resources, scope of engagement and business conditions.
Past results, metrics, testimonials or case studies do not constitute a representation, warranty or guarantee that the same or similar results will be achieved in another engagement.
Website content is provided for general informational purposes and should not be treated as legal, financial, cybersecurity, compliance, accounting or other regulated professional advice.
Levelworks may update, correct, remove or otherwise change Website content at any time. While Levelworks aims to provide useful information, it does not warrant that all Website content will always be complete, accurate, current or error-free.
Third-Party Websites and Services
The Website may contain links to, references to or integrations with websites, software, platforms, products or services operated by third parties.
Those services are controlled by their respective providers and may be subject to separate terms, privacy policies and practices.
Unless expressly stated otherwise, a link or reference does not mean that Levelworks controls, endorses or guarantees the relevant third party or its products, services, content, security or practices.
Levelworks is not responsible for the availability, accuracy, content or operation of third-party websites or services. Your use of them is at your own discretion and subject to the applicable third party's terms.
Website Availability and Disclaimer of Warranties
The Website and its content are provided on an “as is” and “as available” basis.
To the maximum extent permitted by applicable law, Levelworks does not warrant that the Website will always be available, uninterrupted, secure, complete, accurate, current, error-free or suitable for a particular purpose.
Access may be interrupted or restricted for maintenance, updates, security reasons, technical problems, third-party service failures or other operational reasons.
To the maximum extent permitted by law, Levelworks disclaims warranties and representations relating to the Website, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, reliability, availability and non-infringement.
Nothing in these Terms excludes any warranty, right or remedy that cannot lawfully be excluded or limited.
This section concerns the Website and does not modify any express warranties, service commitments or other obligations separately agreed by Levelworks under a Client Agreement.
Limitation of Liability
To the maximum extent permitted by applicable law, Levelworks will not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss or damage arising from or relating to your access to, use of or inability to use the Website.
This includes, to the extent permitted by law, loss of profits, revenue, business opportunity, anticipated savings, goodwill, data or business interruption resulting from:
- Reliance on information appearing on the Website;
- Interruption or unavailability of the Website;
- Errors, omissions or outdated information;
- Third-party websites, services or content;
- Unauthorised interference with Website communications or systems beyond Levelworks' reasonable control; or
- Your misuse of the Website or breach of these Terms.
Nothing in this section limits or replaces liability provisions separately agreed between Levelworks and a client under a Client Agreement.
To the extent permitted by applicable law, you agree to indemnify Levelworks and its directors, officers, employees and representatives against third-party claims, liabilities, losses, damages, costs and reasonable expenses arising directly from your unlawful use of the Website, material you submit in violation of another person's rights, or your material breach of these Terms.
Privacy
Levelworks' handling of personal information collected through the Website is governed by its Privacy Policy and applicable law.
The Privacy Policy should be read together with these Terms.
These Terms are not intended to duplicate or replace the Privacy Policy. To the extent the Privacy Policy specifically governs the collection, use, storage, sharing or other processing of personal information, the Privacy Policy will apply to those matters.
Changes to the Website and These Terms
Levelworks may modify, suspend or discontinue all or part of the Website, or update its content, at any time.
Levelworks may also revise these Terms from time to time to reflect changes to the Website, its practices, applicable law or other circumstances.
Changes to these Website Terms do not amend an existing Client Agreement unless that Client Agreement expressly provides otherwise.
General Terms
If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be interpreted or modified to the minimum extent necessary to make it enforceable where possible. If that is not possible, it will be severed and the remaining provisions will continue in effect.
If Levelworks does not immediately exercise a right or remedy under these Terms, that does not constitute a waiver of that right or remedy.
These Terms, together with any policies expressly incorporated into them, constitute the agreement between you and Levelworks concerning use of the Website. They do not replace or constitute the agreement governing professional services provided to a client.
