Levelworks respects your privacy and is committed to handling personal information responsibly.
This Privacy Statement explains how we collect, use, share and protect personal information when you visit https://www.levelworks.co/ (the “Website”), contact us, enquire about our services or otherwise interact with us in a business context.
For the purposes of applicable data protection laws, Levelworks may act as the organisation responsible for determining how and why personal information is processed, sometimes referred to as a “controller”, “data fiduciary” or equivalent term under applicable law.
This Statement should be read together with our Terms of Use and any additional privacy notice or contractual terms that may apply to a particular interaction or service.
Scope of This Privacy Statement
This Privacy Statement primarily applies to personal information Levelworks collects and processes in connection with:
- Visits to and use of the Website;
- Enquiries submitted through the Website or by email, telephone or other communication channels;
- Prospective client relationships;
- Business contacts, suppliers and collaborators; and
- Other professional communications with Levelworks.
This Statement does not replace privacy provisions contained in a specific client agreement, data processing agreement or other written contract.
Where Levelworks processes personal information solely on behalf of a client as part of providing professional services, the relevant client may determine the purposes and means of that processing. In those circumstances, the client's privacy notice and the applicable Client Agreement or data processing agreement may govern that processing.
Separate privacy information may also be provided where required for a specific service, project, event or other interaction.
Personal Information We Collect
The personal information we collect depends on how you interact with Levelworks.
Information you provide to us
When you contact Levelworks or submit an enquiry through the Website, we may receive information such as:
- Your name;
- Email address;
- Contact number;
- Company or organisation name;
- The contents of your message or enquiry; and
- Other information you choose to provide to us.
If you communicate with us in connection with a potential or existing business relationship, we may also process relevant professional and business information contained in communications, proposals, meeting records or other correspondence.
Please avoid submitting passwords, authentication credentials, financial account information, highly sensitive personal information, source code, trade secrets or other confidential materials through the Website's general contact form unless Levelworks has specifically requested that information through an appropriate channel.
Information collected when you use the Website
When you access the Website, certain technical information may be generated or collected through the technologies used to operate, secure and, where applicable, understand the use of the Website.
Depending on the Website's configuration, this may include information such as:
- Internet Protocol (IP) address;
- Browser and device type;
- Operating system;
- Referring pages or websites;
- Pages visited and interactions with the Website;
- Date and time of access; and
- Technical logs and diagnostic information.
We do not intend the Website's general enquiry channels to collect sensitive categories of personal information unless such collection is specifically required and an appropriate notice is provided.
How We Use Personal Information
We may use personal information where reasonably necessary for purposes including:
- Responding to enquiries, requests and communications;
- Understanding your requirements and evaluating potential engagements;
- Preparing for, establishing and managing business or client relationships;
- Communicating with clients, prospects, suppliers and other business contacts;
- Providing and managing professional services under applicable agreements;
- Operating, maintaining, troubleshooting and securing the Website;
- Understanding Website performance and usage, where relevant analytics are enabled;
- Improving our Website, communications, services and business processes;
- Maintaining appropriate business and correspondence records;
- Protecting Levelworks, its Website, systems, clients and others from fraud, misuse, security threats or unlawful activity;
- Exercising or defending legal rights;
- Complying with applicable legal, regulatory, accounting or other obligations; and
- Carrying out another purpose that is disclosed to you when information is collected or to which you have agreed.
Communications
If Levelworks sends you promotional or business-development communications, you may ask us to stop those communications at any time by using any unsubscribe mechanism provided or by contacting us.
We may still send non-promotional communications where appropriate, such as responses to enquiries or communications relating to an existing business relationship.
Cookies and Similar Technologies
The Website may use cookies and similar technologies that are necessary for its operation, security, functionality or performance.
Where additional technologies such as analytics or measurement tools are used, they may collect information about how visitors interact with the Website so that we can understand Website usage and improve its performance.
You may also be able to manage cookies through your browser settings. Restricting certain cookies may affect Website functionality.
How We Share Personal Information
Levelworks does not disclose personal information indiscriminately. Personal information may be made available only where reasonably necessary for the purposes described in this Statement.
Depending on the relevant activity, recipients may include:
Service providers
We may use third-party service providers that support functions such as Website hosting, infrastructure, email and communications, cloud services, security, analytics, business administration or other technology and operational requirements.
Where appropriate, such providers are expected to process information only for authorised purposes and subject to applicable confidentiality, security and data protection obligations.
Professional advisers
Information may be disclosed where reasonably necessary to professional advisers such as lawyers, accountants, auditors or consultants who are subject to appropriate professional or confidentiality obligations.
Legal and regulatory disclosures
We may disclose information where required by applicable law, regulation, legal process or a valid request from a court, regulator, law-enforcement agency or other competent authority.
We may also disclose information where reasonably necessary to establish, exercise or defend legal rights or to protect the rights, safety, security or property of Levelworks or others, subject to applicable law.
Corporate transactions
If Levelworks undergoes a merger, restructuring, acquisition, financing, transfer of business or assets, or similar corporate transaction, relevant information may be disclosed to parties involved in that transaction subject to appropriate confidentiality and legal safeguards.
Personal Information Processed for Clients
As a technology and professional-services company, Levelworks may handle information in the course of designing, developing, maintaining or supporting systems and digital products for clients.
The role Levelworks plays in relation to such information depends on the particular engagement.
Where a client determines why and how personal information is processed and Levelworks processes it on the client's behalf, the client will generally remain responsible for the relevant privacy notices and instructions.
Where Levelworks independently determines the purposes and means of processing particular personal information, this Privacy Statement or another applicable Levelworks privacy notice may apply.
Nothing in this Privacy Statement changes the allocation of privacy, confidentiality, security or data-processing responsibilities contained in a Client Agreement or data processing agreement.
If your personal information is contained in a service operated by one of our clients and you wish to exercise privacy rights in relation to that information, you may need to contact that client directly. Where appropriate and required, Levelworks will assist its client in responding to such requests.
International Processing and Transfers
Levelworks is based in India and may work with clients, business contacts and service providers in different jurisdictions.
Depending on the systems and service providers used in a particular context, personal information may be accessed, stored or processed in a country other than the country in which you are located.
Security and Retention
Levelworks takes reasonable administrative, technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, unauthorised access, alteration or disclosure, taking into account the nature of the information and the circumstances of processing.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore take appropriate care when deciding what information to transmit electronically.
If Levelworks becomes aware of a personal-data incident, it will assess and address the incident and make notifications.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for another lawful purpose.
Relevant retention considerations may include:
- The duration of our interaction or business relationship with you;
- Whether information remains necessary to respond to an enquiry or provide services;
- Contractual, legal, tax, accounting or record-keeping requirements;
- Applicable limitation periods;
- Security and dispute-resolution requirements; and
- Whether information can appropriately be deleted or anonymised.
Because these factors differ according to the type of information and context in which it is processed, this Privacy Statement does not prescribe a single retention period for all personal information.
Children and Third-Party Websites
Children
The Levelworks corporate Website and its professional services are not directed specifically at children, and we do not knowingly seek to collect personal information from children through the Website's general enquiry channels.
If you believe that a child has provided personal information through the Website in circumstances where it should not have been collected, please contact us so that we can assess the situation and take appropriate action.
Third-party websites
The Website may contain links to websites, platforms or services operated by third parties.
Levelworks does not control the privacy practices of those third parties. Information you provide directly to a third-party website or service will generally be governed by that third party's own privacy notice and terms.
We encourage you to review the privacy information provided by third parties before providing personal information to them.
Changes to This Statement and Contact Us
We may update this Privacy Statement from time to time to reflect changes to our Website, business practices, technology or applicable legal requirements.
If you have questions, concerns or requests relating to this Privacy Statement or Levelworks' handling of personal information, you may contact:
Levelworks
Email: namaste@levelworks.co
Location: Pune, Maharashtra, India
